Orders
Any order placed on the website implies full and complete acceptance of these terms of sale, which will be the only terms applicable to the contract concluded between the Customer and Pure Foie Gras.
Order Confirmation
The order will only be considered after the purchase has been confirmed on the website www.purefoiegras.com, meaning after the payment made by the Customer using one of the payment solutions offered on the website has been validated.
Pure Foie Gras reserves the right to refuse an order if the Customer fails to fulfill any of their obligations or, in general, to refuse any order that appears abnormal for any reason.
The order becomes final only after confirmation by Pure Foie Gras. Pure Foie Gras will confirm the acceptance of the order to the customer by email or letter, or, if necessary, its rejection within 48 business hours after the order is placed on the website.
Regarding the right of withdrawal, in accordance with Article L. 121-16 of the Consumer Code, for all distance transactions, the Customer has a period of 7 days from the delivery of their order to return the product and receive a full refund of the order price.

Obligations
Obligations of Pure Foie Gras
Pure Foie Gras undertakes, in the event of acceptance of an order, to sell and ship by mail the products ordered by the Customer within 5 working days for France, 10 days for Europe, and 15 days for other countries after the preparation of the order.

Customer Obligations
The Customer agrees to accurately complete the order form.
The Customer agrees not to resell the products unless otherwise agreed by Pure Foie Gras. The order is exclusively intended for the personal use of the Customer or the person to whom the shipment is addressed.

Specific Provisions
Product prices and shipping costs are invoiced with all taxes included (TTC).
Prices are guaranteed within the limits of available stocks and are subject to changes in the VAT rate. Any change in this rate may be immediately reflected in the sale prices.
The total price indicated in the order confirmation by Pure Foie Gras is the final price.
The prices of the products on the Pure Foie Gras website are expressed in euros. Amounts in other currencies are provided for informational purposes only.

Payment
We guarantee the security of your payment. The security protocols used by Caisse d’Epargne and PayPal ensure the complete confidentiality of personal information transmitted through our Pure Foie Gras website. Your credit card data is encrypted and transmitted over a secure network. Payment is made directly through the Caisse d’Epargne or PayPal website, and Pure Foie Gras does not have access to or store your banking details.

Delivery
We deliver our products worldwide. We assume all risks associated with the transport of your order. In case of damage, contact us, and we will refund the total amount of your purchase, including shipping costs, in accordance with our general terms and conditions of sale.
We can deliver within 48 hours throughout Europe for all orders placed before 10:00 a.m. (excluding Saturdays, Sundays, and public holidays). To use our express delivery service, contact us directly by phone at (+33) 09 51 76 13 60.
Delivery in France and Europe is made via Colissimo within 5 to 10 business days after the order confirmation. Outside Europe, we ship with logistics companies, with an estimated delivery time of 10 to 15 business days. These times are indicative, and no compensation can be claimed from Pure Foie Gras in case of delivery delays.
If the recipient is absent at the time of delivery, Pure Foie Gras will not be held responsible for any damages or for the failure to collect the products.

“Satisfaction or Refund” Guarantee
Our customers agree to strictly adhere to the storage conditions of the products, as well as the expiration date indicated on the packaging. It is also the recipient’s responsibility to verify the quantity and condition of the products upon receipt.
Our return conditions are simple: we accept the return of all new items returned within 15 days. Any returned product must be in its original packaging and accompanied by the proof of purchase. We do not accept returns of items that are not in their original condition, i.e., products that have been consumed more than 15% of their initial weight.
Returns of products for exchange or refund are made exclusively by mail to the following address: Pure Foie Gras – Je retourne les produits! 14 rue Burugoria 64700 Hendaye – France. Please carefully pack the returned items and send them with the invoice and a letter specifying the nature of the exchange or refund (Options: check or gift voucher).
In case of non-compliant delivery, a written claim must be made to Pure Foie Gras within 24 hours of delivery. All disputes will fall under the jurisdiction of the competent courts in Bayonne (France).

Legal Information
Headquarters:
Pure Foie Gras, a brand of Relais Gourmet
14 rue Burugoria 64700 Hendaye – France
Tel: (+33) 09 51 76 13 60
Yaqueche@relaisgourmet.com
Tax and legal information:
Siret: RCS Bayonne 482 415 015 00015
VAT Number: FR13482415015
PURE FOIE GRAS is a sales partner on the Cocote marketplace and is registered with Lemon Way, a payment institution authorized by the APCR in France on 24/12/2012 under number 16568.